Michael Harmer of the delightfully-titled Nerdherding for Beginners has a useful piece of advice about clarification-requests-as-a-delaying-tactic:
“You can’t drop a ball that isn’t in your court.”
As he points out, bouncing a request back to the originator has a use for evil as well as good – and suggests a way of dealing with requests that get bounced back to you. So beware – if you’re a regular user of this tactic, there may be clients who will call your bluff after reading his post ![]()
