If you were looking for a convincing reason to persuade an IT department to start using RSS feeds, this might be it:
Microsoft Offers RSS for the Knowledge Base
(via Projectified)
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Hello, I'm Tim. I'm a geek working in social software who also takes photographs and messes around with technology. This is my personal website.
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Microsofts Knowledge Base mit RSS
Microsoft bietet jetzt für viele seiner Produkte RSS-Feeds zu den einschlägigen Knowledge Base-Artikeln an. Eine gute Sache, wenngleich die Feeds nur Artikelüberschriften enthalten – die in den deutschen Feed-Versionen zudem oft schlecht (maschinell?)…
FYI, I used the XML interface, among other things, to build a browsable index of every english KB article at http://www.kbfind.com. This should improve KB search relevance by ensuring crawlers find every KB.