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"I often use London commuter train company South West Trains as a case study of why you should do something positive with your Twitter ID. Rather than leave it to an angry passenger to claim, why they didn’t use it as a way of alerting customers to delays?
It turns out another London train operator, First Capital Connect, has done exactly that."
About
Hello, I'm Tim. I'm a geek working in social software who also takes photographs and messes around with technology. This is my personal website.
You can find out more about me and this website, or browse through the full archives. I also take photographs, hack around with things and work for a living. You can find me elsewhere on the interwebs, get in touch, or subscribe to a feed from this site.
The site's content is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales License, unless indicated otherwise. Please don't steal it :-)